Posts tagged as:

service levels

case study about DHL Express: How its web-based customer service fails once again

by Urs E. Gattiker on 2008/06/06 1 views

in c blogging - case studies

Hard Rock Cafe Houston trusts DHL to pick up Jimi Hendrix’s guitar and deliver it to the Hard Rock Cafe in Dublin WITHIN less than 24 HOURS.Our experience with DHL Express would suggest that we would never dare to take that risk with DHL Express. If DHL Express keeps its promise, as the above ad […]

Tagged as: benchmarking, DHL, DHL Express, Hard Rock Cafe, Jimi Hendrix, Post Office, regulation, service levels, social media, standards