Saving costs makes providing excellent service difficult. This blog entry provides 3 tips to improve customer experience.
Posts tagged as:
customer service
The future of customer service
by Urs E. Gattiker on 2012/10/24 · 9 comments 9,842 views
in a dos and don'ts,d business ethics,f standards - client focus, customer exp.
3 lessons Super Bowl ads cannot teach
by Urs E. Gattiker on 2011/02/10 · 8 comments 13,684 views
Social media monitoring and marketing: The Ford Focus campaign using old and new media shows how one can fail miserably. So what can we learn from this? Find out!
Tagged as: best practice, customer engagement, customer relationship management, customer service, Focus Rally America, Ford Focus Rally, social media analytics, social media best practice, social media buzz, social media marketing, social media measurement, social media metrics, social media monitoring, social media ROI, social networking, social networks, sports marketing, Super Bowl, twitter, web analytics, why your blog is your social media hub
ComMetrics weekly review: 3 cloud computing lessons for bloggers
by Urs E. Gattiker on 2011/02/07 · 23 comments 10,291 views
in e marketing 101 style matters,social media diary,white papers research,z uncategorized
Social media monitoring and marketing: Whether you use Flickr, Gmail or Facebook, how can you make sure that your words and images live on? Find out!
Tagged as: best practice, cloud computing, customer engagement, customer relationship management, customer service, Facebook, research report, social media analytics, social media best practice, social media buzz, social media marketing, social media measurement, social media metrics, social media monitoring, social media ROI, social networking, social networks, twitter, walled garden, web analytics, why your blog is your social media hub
Un-social media: 6 keys to success
by Urs E. Gattiker on 2010/09/29 · 13 comments 11,871 views
Social media marketing – what is good customer service according to Lucy Kellaway, Steve Jobs, Chelsea Isaacs, FT and Electrolux… or NOT.
Tagged as: checklist, customer experience, customer feedback, customer relationship management, customer service, social media marketing
marketing 101: what have high heels, cobblestone pavements & WordPress in common?
by Urs E. Gattiker on 2008/05/21 12,593 views
marketers & techies struggling with service, it is always a balance between techs and marketers Never ceases to amaze me.In fact it is a question of taking care of the customer or allowing a snotty techie to get away with it, nothing else nothing less. The world of – I care – would certainly represent […]
Tagged as: benchmarking software, buzz marketing, customer service, fashion, high heels, management, social media, stakeholders
marketing 101: what have high heels, cobblestone pavements & WordPress in common?
by Urs E. Gattiker on 2008/05/21 · 1 comment 7,777 views
marketers & techies struggling with service, it is always a balance between techs and marketers Never ceases to amaze me.In fact it is a question of taking care of the customer or allowing a snotty techie to get away with it, nothing else nothing less. The world of – I care – would certainly represent […]
Tagged as: benchmarking software, buzz marketing, customer service, fashion, high heels, management, social media, stakeholders
marketing 101: What have high heels, cobblestone pavements & WordPress in common?
by Urs E. Gattiker on 2008/05/21 · 2 comments 8,204 views
marketers & techies struggling with service, it is always a balance between techs and marketers Never ceases to amaze me.In fact it is a question of taking care of the customer or allowing a snotty techie to get away with it, nothing else nothing less. The world of – I care – would certainly represent […]
Tagged as: benchmarking software, buzz marketing, customer service, fashion, high heels, management, social media, stakeholders