Social media monitoring, social media strategy: Who is winning the trust war? How to turn a failure of trust into successful customer relationship management.
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by Urs E. Gattiker on 2010/10/25 · 13 comments 9,964 views
in a dos and don'ts,b why benchmark failures,social media diary
Social media monitoring, social media strategy: Who is winning the trust war? How to turn a failure of trust into successful customer relationship management.
Tagged as: best practice, consumer behavior, customer relationship management, customer satisfaction, media metrics, trust
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