Social media monitoring, social media strategy: Who is winning the trust war? How to turn a failure of trust into successful customer relationship management.
Posts tagged as:
customer relationship management
ComMetrics weekly review: Engineering failure-elimination
by Urs E. Gattiker on 2010/10/25 · 13 comments 9,952 views
in a dos and don'ts,b why benchmark failures,social media diary
Un-social media: 6 keys to success
by Urs E. Gattiker on 2010/09/29 · 13 comments 11,862 views
Social media marketing – what is good customer service according to Lucy Kellaway, Steve Jobs, Chelsea Isaacs, FT and Electrolux… or NOT.
Tagged as: checklist, customer experience, customer feedback, customer relationship management, customer service, social media marketing