Saving costs makes providing excellent service difficult. This blog entry provides 3 tips to improve customer experience.
From the category archives:
f standards – client focus, customer exp.
The future of customer service
by Urs E. Gattiker on 2012/10/24 · 9 comments 9,836 views
in a dos and don'ts,d business ethics,f standards - client focus, customer exp.
Social media: Lost in translation?
by Urs E. Gattiker on 2012/05/13 · 31 comments 9,120 views
Following best practice helps reduce your risks. But how do you know your translated sales brochure conveys your message correctly?
Tagged as: benchmark, best practice, cross-cultural difference, KPI, reputation, ROI, SEO Google, SME, social CRM, social media
On lies, infographics, and unverified numbers
by Urs E. Gattiker on 2011/10/23 · 32 comments 23,272 views
in a dos and don'ts,d business ethics,f standards - client focus, customer exp.,white papers research
We know about the pitfalls of overblown statistics and graphics, but who takes the time to check and re-check information before mentioning or investing in it on social media?
Tagged as: audience, benchmark, best practice, business ethics, buzz marketing, Econsultancy, measure for impact, measurement, media metrics, men think about sex every seven seconds, MyCouponCodes, Nielsen, reputation management, Richard Scott Design, sentiment analysis, show me the data, social media marketing, social media measurement, social media monitoring, social networking, statistics
Terms of the art: What every discipline needs
by Karen Dietz on 2011/09/28 · 24 comments 12,750 views
in a dos and don'ts,f standards - client focus, customer exp.,great guest posts,social media diary
Do we like re-inventing the wheel in social media marketing, infographics, web analytics? Surely not, Karen Dietz explains how we can do better and save us time.
Tagged as: best practice, buzz marketing, customer feedback, ethnography, impressionist school, infographic, Kuhn, measure for impact, measurement, media metrics, principles of graphic design, social media analytics, social media marketing, social media measurement, social media monitoring, social metrics, storytelling, terms of the art
ComMetrics weekly review: Facebook, Naoto Kan and Fortune 500 blogs
by Urs E. Gattiker on 2010/12/06 · 18 comments 11,563 views
in a analytics tools,a dos and don'ts,c corporate blogging,d business ethics,d business Fortune 500,f standards - client focus, customer exp.,social media diary
Social media monitoring, social media strategy: protecting trademarks on Facebook, Japan’s blogging prime minister and Fortune 500 blogs – lessons learned.
Tagged as: benchmark test, ComMetrics Health Check, corporate governance, customer engagement, customer relationship management, media metrics, monitoring tools, property rights, return on investment, risk management, social media best practice, social media savvy politicians, webinar
5 corporate blogging trends for 2011
by Daniel Shorten on 2010/11/03 · 23 comments 13,527 views
in c corporate blogging,f standards - client focus, customer exp.
Writing blog posts is ever more considered to result in better customer relationship management. We show you what challenges await you for next year.
Tagged as: benchmark test, corporate governance, luxury brands, media metrics, media trends, mobile communication, monitoring tools, return on investment, risk management, social media best practice, social media ROI, social networking, trendwatch, webinar, woman power
case study 2 blogging politicians: How do they measure up?
by Urs E. Gattiker on 2008/10/11 1 views
in b why benchmark successes,c blogging - case studies,f standards - client focus, customer exp.
What have David Cameron (leader of the Conservative Party – UK) Iran’s President Mahmoud Ahmadi-Nejad, David Miliband (UK Foreign Secretary), John Culberson (U.S. Congressman), Moritz Leuenberger (Federal Councillor – Switzerland) and Gordon Brown (Prime Minister – UK) in common? Besides dealing with the financial crisis, the ComMetrics politico blog index tells you about their blogging fame
Tagged as: benchmarking blogs, ComMetrics Politico Blog Index, FT/ComMetrics Global 500 Blog Index, social media medtrics
the mission of ComMetrics
by ComMetrics Team on 2008/01/15 · 1 comment 1 views
in a analytics taking action,a analytics: rating and ranking - who's #1,a dos and don'ts,b why benchmark analytics,b why benchmark successes,e marketing 101 KISS,e marketing 101 serving a need,f standards - client focus, customer exp.
about ComMetrics contact us follow us on Twitter not another blog our business model why benchmark In corporate settings one is sometimes asked 2 questions about social media, namely: 1) what does success look like, and 2) how do we show this to our management? ComMetrics is about answering the above two questions for management. […]
Tagged as: benchmark, blogosphere, ComMetrics, ComMetrics.com, CyTRAP Labs, info.CyTRAP.eu, measurement, measurement tools, ROI, ROI of social media, SEO marketing, social media, usability